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Learner Charter
Our
Obligations To You
- Your instructor will be licensed by the Driving
Standards Agency (DSA) to give driving tuition
- Your instructor will suggest the most appropriate
training and aids to help you study for your Theory and Hazard Perception
tests
- Your instructor will tailor a course of practical
training to meet your specific needs throughout your training with Clearway
Driver Training
- Your instructor will give you relevant feedback
throughout your lessons and at the conclusion of each lesson
- Your instructor will monitor your learning
progress and recommend the appropriate time to apply for your practical
test
- Your instructor will, if necessary, advise you to
reschedule a practical test appointment if it is felt that your needs would be
better served by taking the test at a later date
- Your instructor will only ever provide training on
a one-to-one basis with no other learner driver in the car
- Your instructor will honour the full time paid for
each lesson. This includes an introduction, the practical training and a
debriefing period
- Your instructor will always conduct themselves in
a professional manner, abiding by the law and not discriminating against any
learner
- Your instructor will always maintain the highest
standards of personal conduct, including not smoking during training, providing
courteous service and restricting mobile phone calls to emergencies and calls
relevant to your lesson
- Your instructor will make every effort to avoid
unnecessary physical contact. However, due to the confined nature of sitting in
a car, physical contact is sometimes unavoidable, especially in matters of
safety (For example: Needing to turn the steering wheel quickly to avoid a
collision). Where this occurs, your instructor will explain the need for their
actions immediately
- Your instructor will provide a modern, properly
maintained, dual-controlled car on every lesson
- Your instructor will always endeavour to be on
time at the agreed meeting point. However, traffic conditions and other outside
influences may cause an instructor to be late. Where this happens, your
instructor will attempt to contact you to inform you of the delay
- Your instructor will endeavour to give you as much
notice as possible should a lesson need to be rescheduled. However, it may be
necessary to cancel lessons at short notice due to illness or circumstances
beyond your instructor’s control
- Your instructor will respond professionally to any
worries or issues which you may have and try to resolve them easily and
efficiently
- Your instructor will provide you with an
out-of-hours contact number if your lessons start or end outside of our standard
office hours.
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